Privacy Policy — ClaroWatt

1. Who we are

ClaroWatt LLC is a Colorado limited liability company that manufactures and sells solar monitoring hardware and software, including the Touch Pro and Link Pro product lines. Our registered address is 1500 N Grant St, Suite N, Denver, CO 80203.

This policy explains how we collect, use, and protect information when you visit clarowatt.com, purchase our products, or use our services.

2. Information we collect

We collect information you provide directly, including:

Name and contact information when you submit inquiries or dealer applications
Shipping and billing information when you place an order
Email address when you request support or product updates

We also collect limited technical information automatically, including IP address, browser type, and pages visited, through standard web server logs and analytics tools.

3. How we use your information

To fulfill and ship your orders
To process payments securely via Stripe
To respond to support and sales inquiries
To send transactional emails including order confirmations and shipping updates
To improve our products and website

We do not sell or rent your personal information to third parties.

4. Device data

ClaroWatt hardware devices communicate with Home Assistant and optionally with api.clarowatt.com for firmware updates and device registration. Device telemetry data — including solar generation, grid draw, phase voltages, and net watts — is processed locally on your network by default. Cloud communication is limited to firmware update checks and optional remote monitoring features you explicitly enable.

5. Cookies and tracking

Our website uses minimal cookies for session management and basic analytics. We do not use advertising trackers or share browsing data with ad networks. You can disable cookies in your browser settings without affecting your ability to use this website.

6. Third-party services

We use the following third-party services in connection with our operations:

Stripe — payment processing. Subject to Stripe's privacy policy.
Shippo — shipping label generation and tracking.
Anthropic — powers the Sunny AI assistant on our website and devices.

7. Data retention

We retain order and contact information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable law. You may request deletion of your personal data by contacting us at the address below.

8. Your rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@clarowatt.com.

9. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Payment data is handled exclusively by Stripe and is never stored on our servers.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website or products after changes constitutes acceptance of the updated policy.

11. Contact

ClaroWatt LLC
1500 N Grant St, Suite N
Denver, CO 80203
info@clarowatt.com